Researchers presents the study of ‘Smart Province’, working procedures and opinions from personnel involved in Baan Chek village A-Sa subdistrict Baan Na district Nakhonnayok. The informations are divided in 2 parts which are as follows,
Part 1: Summary of basic informations and interview results are collected. Present day procedures and expected further working procedure are also gathered here. The results from interviewing supervisors, feedbacks and obstructions are concluded.
Part 2: Summary of questionnaires surveyed
PART 1: Summary of supervisors’ interview and feedback
1. ‘Smart province’ project summary
1.1 What is ‘Smart province’
‘Smart province’ is a project that implements information technology in combined with information administration in every government official unit, integrating and connecting every part. By connecting government information through LAN 3G and Wi-Fi covered in the whole area of the province gives people a quick access to specific information. This will lead to 2 most important points which are lifting up people’s living standard and to lead the whole province into learning society.1
1.2 ‘Smart Province’ principle
1. Integrated Quality of life and Wisdom society management
2. A key performance indicator to improve quality of life and wisdom society
3. Implementing information and communication technology
1.3 Project guidance
‘Smart province’ uses C.I.S.E.E. that means communications, information services, education and the economy to conduct the Smart Province project to pilot the country to be the Smart Country that which follow the Strategic Plan of National Economic and Social Development No.11 (Year. 2552-2556) working for improving government services through ICT to create the opportunities for the people to access the system thoroughly. This strategy called “ The Smart Province the quality of life and intellectual society”. Used the information and communication technology to combined with the management of all sectors of the province that caused linked to integration.2 The details are as follows:
C – Communication: Nakhonnayok has been using LAN, 3G and Wi-Fi covered in every area. There are also public communication systems such as TV. Stations and radio stations including Kiosk located in community service center.
I – Information: Gathering necessary information that leads to Wisdom society by using NERS (information center in the Department of local Administration) GIS (Geographical Information System) and MIS (Management Information System). These systems can display a detailed procedure, can be used to solve and develop the problems. The data collection will begin from the village such the hospital, the school, the house, the community enterprise, the temple etc. Then sends the information to sub-level that include the Subdistrict Administrative Organization (SAO) or the Subdistrict Municipality or the Municipality and the police station forwarded to the district such the District Office for Local Administration, the district hospital before linked to the provincial level such the governor’s office, the hospital, the Provincial Police Division, the Provincial Administrative Organization (PAO) and the cooperative province. Finally, will be linked to the government, the ministry and the international organizations, etc.
S - Services: Integration and distribution of services to every area such the people can use the electronic do the businesses in order to facilitate a quick and efficient One Stop Service. The public can access all of information with the ID card especially in the public service. The identification can be performed manually integrated so the users can access their own personal information, family information and other information that the system is defined. That data can be access via the cloud that include the data recording, the services, the information retrieval, the social alarms, the communication with society, learning and the trading of goods and services which all the applications are divided into the levels of access information to the extent of the system.
E – Education: Planting e-education in every school, the system will connect through the integrated school administration system composed of self-studying, e-learning, student center and e-library.
E – Economy: ‘Smart province’ solely aims for increasing happiness, decreasing income gap, creating consistent economic growth and income distribution through cooperatives. With the integration developers to generate the revenue of village/community by setting the farmers, the village funds and the woman funds. There is also the establishment of a cooperative parish/municipality to encourage the community economic, etc.
1.4 Administration principles
The principles are integrated administration that will connect 5 important units which are locals, regional, governments and private business. When all these units cooperate, the results are swiftness in both management and time. These will improve both province and national potentials.
1.5.1 Cooperative plays a crucial role to ‘Smart province’ connecting to the economic province committee to operate the overview an installation of e-commerce and e-logistic to links from local to global and global to local.
1.5.2 Smart card reader, Notification of birth, death, moving in and out
1.5.3 Automatic machine process through Multi Purpose Machine (MPM)
- Verify and certified the individual entry in the house
- Verify and certified the individual entry
- Automatically move to the destination address
- Improvement the registration information
- Verify and certified the birth certificate
- Verify and certified the death certificate
Identification card registration
- Improvement the identification card (Chip)
- Change pin or the rights of card
- Verify and certified the identification card (with facial image)
- Verify and certified marriage certificate
- Verify and certified divorce certificate
- Certified the voter of MPs, senator
- Certified the registration of the qualified voter outside the province
- Registered the qualified voter outside province
- Unregistered the qualified voter outside province
- Certified the registration of the qualified voter of the kingdom
- Registered the qualified voter of the kingdom
- Unregistered the qualified voter of the kingdom
Alien registration (provided by employer)
- Verify and certified the list of alien
- Certified the alien card
1.5.4 Community service center is an important tool for ‘Smart Province’. It connects from village administration to national administration. The informations are divided in 2 parts which are
1. Related informations such as census registration and local information
2. Center information from the department of local administration
The ‘Smart province’ also provides a better health care services including patient’s record, to diagnose and to responsible for elders and disables. It will increase effectiveness of service. There will also be database of traditional Thai medicine. When people have good health, it means one of a fundamentals factor of one’s life is fulfilled. Good health brings good quality people. Video conferences from specialists are also provided to assist local hospital, too.
1.6 Expected benefits to country and province
By creating fundamental infrastructures to lift the province to the new era, every information communications are connected thoroughly. This will decrease government expenditures and increase effectiveness of local administration. Moreover, gross provincial product increases and getting ready for AEC to come. People could communicate in various forms, gaining easier access to both governments and privates, increasing chances of education, lastly lifting up their way of lives.
1.7 ‘Smart project’ 10 indicators to accomplishment
‘Quality of life’
1. Gross Provincial Product such improved the public investment, improved the private investment and more people moved into.
2. Per Capita income such people can rely on their own, the employment increased, the trading of goods and services increased, increased the tourists and the visitors and increased the taxpayers.
3. Distribution of Income such people can rely on each other in the form of the cooperative, the production and service of the cooperatives increased, purchases, services and employment of the cooperatives increased and the interdependence between the cooperative increased.
4. Gross Happiness Index has 20 indicators include 1) healthy 2) knowledge skills 3) sufficient life 4) occupations rely on their own 5) facilities as necessary 6) savings for use in times of need 7) no debt 8) the assets for posterity 9) utilities sufficient 10) the safety of life and property 11) better environment 12) the good friend and can rely on each other 13) guiltless 14) acceptance in society 15) get a good serving from the state 16) protect the right treatment 17) volunteerism 18) dribble well 19) warm family 20) great minds.
5. Decreased government expense such integrating, authorizing and empowering citizens to serve their own, reduce the use of materials, reduce the travel time, reduce the operational time, employment through the cooperatives and the private sector (Outsource - Contact out - PPP) and modification or reduction staff.
‘Social of wisdom’
1. Peaceful is peace and serenity with the common goal such as understanding of the truth, believe in Law of Karma, recognize the difference in status, harmony and unison, bountiful, mutual aid, free from drugs and vice, crime-free, gratitude, shared social responsibility and aware of not take advantage with each other.
2. Adjustment is an adaptation is to be done such as rules and culture of coexistence, acknowledge one’s mistake and improve, kindness and forgiveness, compassion and assistance, rejoice in the success of neighbors, equanimity and smiling with experiencing distress, be thoughtful, compromise and use the peaceful way, not credulous, courage to face the truth, every problem has a solution by the peaceful way.
3. Reason is an occasion and the truth that was everyone’s mind such as mainly for the public benefit, respect the democratic majority but do not ignore the minority, reconcile and remedies to assist, find out the cause and troubleshooting to the point, acknowledging the differences, search analyze and estimate the impact assessment, give the knowledge and opportunity to all parties equally, respect the rights of each individual, evaluation and analysis problems along with the information and the clarification regularly.
4. Knowledge is learning and creative in lifestyle such the level of literacy in Thai, the education level, the level of spoken and written English, the level of using the internet, the education systems across the internet, the level of reading lover, the level of thinking and writing lover, the level of make a decision, the levels of access more training, more education level.
5. Sufficiency is a self-sufficient way of life and careers such as a career appropriate to the knowledge, have invested an occupations comply with the existing property, Occupation that is legal and consistent with the society, net revenue is appropriate for the living, have the savings for use in times of need, be a cooperative member to do the business together, forgive and pest, dribble with the intelligence, prepared the heritage properly, commemorate of the death and prepared to die.
2. Supervisors interview summary
According to the interview from supervisors in 31 OCT 2013, researcher found that the existing system works properly and there is also in-developing system. The operation charts are as follows.
Process is divided into 8 steps : the first step is to study, analyze and design the system which has been prepared by July 2556, the next step is to develop a system for 3 months from October to December 2556, step 3 is to provide a place and time for the preparation of 10 months from October 2556 to July 2557, step 4 is to install a communications network and prepared for 9 months from November 2556 to June 2557, step 5 is to install the computer system for 9 months from November 2556 to June 2557, step 6 is to install and test the system for 4 months from November 2556 to February 2557, step 7 is a training and evaluation which is divided into 4 generations : the first generation were trained in October 2556, the second generation were trained in November 2556, the third generation has training in December 2556 to mid January 2557 and the fourth generation will train from mid January 2557 to March 2557 and the final step is to activate and served from January 2557 forward.
Currently using 9 systems,
1. Long distance conference connects local and government official center, making it faster to give and retrieve information.
2. Community service center serves as a server collecting village’s information, receiving and sending information between local administrations to government.
2.1 General information system helps people to find village’s general information, village’s structures and also details on community enterprise.
2.2 Card and Registry system, for a quick look on other people and address
2.3 Village’s security guard system, security guards are appointed here
2.4 Security guards shift and scheduling system is able to see the performance of sentries and the system user.
2.5 News system, reporting news happening in the village is able to record the details of the incident in the village, also can see the incident later.
2.6 Referendum system, letting people vote on any issues
2.7 Memory saving system can save the information of the village such as the structural information, the information of the community enterprise etc.
3. Smart card reader creates a short-time service for a copy of identity card and it’s free! Here is what this system works
3.1 Identifying people
3.2 Checking privilege and rights
3.3 Providing copies of identity card, there are 4 service providers including any government officials building.
4. Integrated school administration
The system is used to manage the informations such as students and other related personnel. The service provides push-and-pull student’s information into registration. Also, parents could check attendance and transcript of each individual student. The systems implemented are e-conference with executives, e-library, academic researches and clocking in-out from school.
5. 4D Learning
The 4D learning has 4 dimensions which are first, improving teaching method. Second, improving self-studying. Third, Learning out of class. Forth, letting students learn how to analyze and synthesize. The 4D learning acts as a supporting role that improves both teacher and student. This system is applied for 10 schools as of now.
6. Geographical Information System
It is simply a map pinning down co-ordinate and showing details. Each government department could edit and delete any details unnecessary but not given the access to edit or delete others’ rather than themselves. Right now, GIS has given access to executives to look at 4 village prototypes which are 1. Wang Toom village 2. Baan Chek village 3. Koh Wat village 4. Koh Ka village. The benefit of GIS is the natural resource management such as determining the forest, the water resources, the geology, the coastal and climate. The agricultural resource management such as the farmland quality stratification, salinity and soil problems, the suitability of the plants in each area, the irrigation system and the plant nutrients management.
7. Paperless meeting system enhances effectiveness in preparation since a certain department does not have to prepare any paper
8. Provincial website system is a system that provide news and updates
9. Internet gives more channel for locals to connect with local administration faster through a computer
1. Smart data storage
2. Smart health
4. Smart operating
7. Smart document
8. Budget administration
Every system is to be implemented in 2014 for the whole province, currently using only average of 60%
3. Interview summary of supervisors
According to survey in Baan Chek, the study found that most people in the village are elderly which stumbles with technology. So, the district operation team or 5 leaders of village, temple and school is divided into 5 areas such as 1.Celebrate area 2.Sufficient Economy area 3.Wisdom Thailand area 4.Development Efforts area and 5.Peaceful area and then share responsibility to 5 leaders.
…by installing Wifi to be used in VDO conference between governor, assistance district officer and village chief aim to follow up on task progress such as house co-ordinate, career, health record and average income. Multi Purpose Machine is also installed for service but prove of law is yet to be found.
Baan Na assistance district officer said that governor’s policy to build a community service center for miscellaneous services such as notification of birth, death and so on. He foresees that amending the bill has always been complicated. Some policy is unclear even without supporting plan such as, if one person missed election twice, or voting twice in referendum, he or she will have their name moved to some other village. Asst. district officer said this province is not ready for ‘Smart Project’ because most people in the village are elderly which stumbles with technology. Also the supporting 200 million baht has been used up only in developing the system structure such as Smart data storage, Smart health, Co-operative, Smart operating, Communication, E-Commerce, Smart document and Budget administration
For the gross happiness index, community developer experts said that the building of community service center caused the working-together of each scattered departments. By collecting all the results will help enhancing executives which will lead to an even better project. (Action plan in year 2014-2015 see as Appendix - D)
Village chief said that this is a good project but does not benefit much to his people since the information communication system is no completed. Moreover, the system only connects to government officers but the system has not been started to use with his villagers. However, building up community service center could benefit his young to have an access to Wifi. The community service center was built purely out of village’s budget without support from government.
PART 2: Questionnaire summary and charts
1. Summary of surveys are divided in 4 parts
Part 1 - Analyzing respondents basic information such as age, gender and educational background by using discriptive statistic with percentage and mean.
Picture 1: Indicates gender of respondents residing in A-Sa subdistrict Baan Na district.
10 males are 33% and 20 females are 67%, from a total of 30 example group.
Picture 2: Indicates age gap of the example group.
According to respondents, 3 people age below to 20 are 10%, 2 people age 21-30 are 6%, 10 people age 31-40 are 33%, 5 people age 41-50 are 17%, 5 people age 51-60 are 17%
Picture 3: Indicates educational background of the example group.
Out of 30 people there were 19 that graduated below undergraduate level which makes 63%. 8 people are undergraduated degrees, making 27%. Postgraduates are 10% consisted only of 3 people in total.
Part 2 - Analyzing readiness for applying information communication technology in ‘Smart Province’ by using descriptive statistic, percentage and mean
According to the survey, readiness level is divided into 5 scoring method which are
- Level 5 has a range of 4.21 - 5.00 indicates complete readiness and learning abilities.
- Level 4 has a range of 3.41 - 4.20 indicates better readiness and decent learning abilities.
- Level 3 has a range of 2.61 - 3.40 indicates moderate readiness and learning abilities.
- Level 2 has a range of 1.81 - 2.60 indicates less readiness and learning abilities.
- Level 1 has a range of 1.00 - 1.80 indicates least readiness and learning abilities
- Also level 0 for knowing nothing
1. Satisfaction survey on using high-technology machine such as computer, smartphone, tablets and ATM found that people in 21 - 30 years of age are able to use any equipment given (3.50 points), people in 31 - 40 years of age are able to fully use any equipment given (3.80 points), people in 41 - 50 years of age are able to use any equipment given (3.60 points), people in 51 - 60 years of age has the least ability of using equipment given (1.40 points), people over 60 years of age scores 0, they do not know how to use.
Picture 4: Indicates abilities of people in each age gap
According to surveys, people with lower undergraduate scored 2.25 points which means they cannot thoroughly use any equipment given. People with undergraduate scored 3.75 which means they can utilize equipment given. Lastly, people with postgraduate scored 4.00 which means they have a better understanding and are able to fully use any equipment given.
Picture 5: Indicates ability of using any equipment given in the example group of people
2. Ability to learn on how to use any high technology equipment, according to surveys : people in below age of 20 and equal makes the highest score (4.67 points), people in 21-30 years of age are able to use any equipment given (3.50 points), people in 31-40 years of age are able to fully use any equipment given (3.60 points), people in 41-50 years of age are able to use any equipment given (3.00 points), people in 51-60 years of age has the least ability of using equipment given (1.60 points), people over 60 years of age scores 0.40, they do not know how to use.
Picture 6: Indicates ability level to learn technology
According to surveys, people with lower undergraduate scored 2.20 points which means they cannot thoroughly use any equipment given. People with undergraduate scored 3.75 which means they can utilize equipment given. Lastly, people with postgraduate scored 4.00 which means they have a better understanding and are able to fully use any equipment given.
Picture 7: Indicates ability level to learn technology
3. ‘Smart Province’ readiness to use the service of information systems
The study found that respondents age below 20 is 4.33 (Highest readiness level), 21 - 30 years are 3.50 (Moderate readiness level), 31 - 40 years are 3.50 (Moderate readiness level), 41 - 50 years are 2.80 (Lower readiness level), 51 - 60 years are 1.80 (Low readiness level), 60 years and above are 1.40 (Least readiness level)
Picture 8: Indicates readiness for ‘Smart Province’ information systems
However, if researchers sort out readiness by using educational background chart, here are results Lower undergraduates are 2.40 (less readiness level), Undergraduates are 3.88 (High readiness level), Post graduates are 3.00 (Moderate readiness level)
Picture 9: Shows readiness level of using information systems in ‘Smart Province’ project
According to respondent survey, 27 people out of 30 know ‘Smart Province’ and are able to explain about the project. The other 3 people cannot explain and said they never heard of it.
Part 3 - Analyzing opinions and comments on implementing information systems project by using descriptive statistic, percentage and mean.
1. According to satisfactory survey, implementing ‘Smart Project’ in Nakhonnayok results are as follows; Least opinions (1) is 0, Less opinions (2) are 2 people that makes 7.4%, Moderate opinions (3) are 6 people that makes 22.2%, High opinions (4) are 15 people that makes 55.6%, Highest opinions (5) are 4 people that makes 14.8%, average mean of satisfaction is 3.78% (highly agree)
Picture 10: Indicates opinions of using information systems in ‘Smart Province’
Expectations on ‘Smart project’ to improve a better quality of life, results are as follows; Least opinions (1) is 0, Less opinions (2) are 1 people that makes 3.7%, Moderate opinions (3) are 6 people that makes 22.2%, High opinions (4) are 16 people that makes 59.3%, Highest opinions (5) are 4 people that makes 14.8%, average mean of satisfaction is 3.85% (highly agree)
Picture 11: Indicates expectations of using information systems in ‘Smart project’
Early phase of implementing ‘Smart Province’ information systems complicates people’s way of living, according to the surveys, Least opinions (1) are 3 people that makes 11.1%, Less opinions (2) are 6 people that makes 22.2%, Moderate opinions (3) are 11 people that makes 40.7%, High opinions (4) are 7people that makes 25.9%, Highest opinions (5) are 0, average mean of unsatisfaction is 2.81% (moderate level)
Picture 12: Indicates opinions on complications and problems of implementing information system
In a long-term phase for ‘Smart Province’ could enhance government contacts and faster transactions through any systems. According the survey results are as follows; Least opinions (1) are 0, Less opinions (2) are 0, Moderate opinions (3) are 6 people that makes 22.2%, High opinions (4) are 15 people that makes 55.6%, Highest opinions (5) are 6 people that makes 22.2%, average mean of satisfaction is 4.00% (highly agree)
Picture 13: Indicates opinions of long-term usage of ‘Smart Province’
Expectations of information system to benefit general public, according to survey, researchers found that Least opinions (1) are 0, Less opinions (2) are 0, Moderate opinions (3) are 3 people that makes 11.1%, High opinions (4) are 17 people that makes 63.0%, Highest opinions (5) are 7 people that makes 25.9%, average mean of satisfaction is 4.15% (highly agree)
Picture 14: Indicates expectations that the system would benefit general public
Remarks: Questionnaire are made on total of 30 people, 3 do not know ‘Smart province’. There would only be only 27 people left to do a proper survey.
Part 4 - Summary of suggestions and opinions from respondents
1. Information system complications
According to surveys, obstructions are made as follows;
1. Most villagers are elderly accounted up to 60% of total population and also lack of abilities to understand the systems. Moreover, learning systems are yet to cover every area in the village.
2. Expert specialists are needed in order to teach villagers how to use any equipment.
3. The system is not stable leading to unclear and mistaken information.
4. Wifi is not covered in all village area.
2. other suggestions and comment on information systems
1. Wifi should cover all village area.
2. There should be some workshop to teach people how to use equipment.
3. Government departments involved should be prepared in both personnel and equipment before implementing the project.
4. Public relation should be made for mutual understandings and interests.